TERMS OF SERVICE
Effective Date: __________
Welcome to New England Regional Healthcare and Wellness. By accessing our website, becoming a patient, enrolling in our CarePlus Membership Program, or utilizing our services, you agree to the following Terms of Service.
1. Medical Services
New England Regional Healthcare and Wellness provides primary care, preventive care, chronic disease management, acute care services, telehealth services, wellness services, and care coordination.
Information provided on this website is for informational purposes only and is not intended to replace professional medical advice, diagnosis, or treatment.
If you are experiencing a medical emergency, call 911 or seek immediate emergency medical attention.
2. Appointments
Patients are responsible for arriving on time for scheduled appointments and providing adequate notice for cancellations or rescheduling requests.
Missed appointments and late cancellations may be subject to fees as outlined in our Financial Policy.
3. Patient Communications
By providing your contact information, you authorize New England Regional Healthcare and Wellness to communicate with you regarding:
- Appointment reminders
- Appointment scheduling and rescheduling
- Referral updates
- Prescription notifications
- Care coordination
- Telehealth instructions
- Practice announcements
- CarePlus Membership information
Communication may occur through phone calls, voicemail, email, patient portal messages, and SMS/text messaging.
4. SMS Terms and Conditions
By opting into SMS communications, you agree to receive text messages from New England Regional Healthcare and Wellness.
Message types may include:
- Appointment reminders
- Appointment confirmations
- Scheduling notifications
- Referral updates
- Care coordination communications
- Practice announcements
Message frequency varies.
Message and data rates may apply.
You may opt out at any time by replying STOP to any text message.
For assistance, reply HELP or contact our office directly.
Consent to receive text messages is not a condition of receiving medical care.
5. Privacy
Your privacy is important to us. Please review our Privacy Policy for information regarding how we collect, use, and protect your information.
Mobile information will not be shared, sold, rented, or transferred to third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties except as necessary to provide messaging services, comply with legal obligations, or support healthcare operations permitted by law.
6. Patient Portal and Electronic Communications
Patients are responsible for maintaining the confidentiality of their login credentials and securing access to their devices.
Electronic communications should not be used for urgent or emergency medical situations.
7. Limitation of Liability
New England Regional Healthcare and Wellness makes reasonable efforts to maintain accurate information and uninterrupted services but does not guarantee uninterrupted access to its website or electronic communication systems.
8. Changes to Terms
We reserve the right to modify these Terms of Service at any time. Updated versions will be posted on our website with the effective date indicated above.
9. Contact Information
New England Regional Healthcare and Wellness
Phone: 774-275-3367
Email: info@nercare.com
By using our services or submitting information through our website, you acknowledge that you have read and agree to these Terms of Service.
